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Returns & Replacements
Merchandise returned to us must be postmarked within the 15 day timeframe. Once the original item is returned, you will receive a credit in the amount that you paid (this excludes any promotional discounts, shipping/handling costs or gift wrapping). Products returned must comply with our RMA Process listed below.

In the event of special promotions, discounts, gifts, special/custom orders or certain seasonal items, Soul Shack Clothing reserves the right to apply additional rules. In-store credit only, will be issued if you are returning an item that was purchased on sale. Note – products on “sale” are not considered to be on a promotional discount. All Clearance Items and may not be returned or exchanged for any reason. All products must be in original packaging, not worn and have all tags attached

Soul Shack Clothing will not for any reason exchange products that were damaged during wear. Many of our products are not intended for rough play or to be pulled and stretched. If damage occurs that looks to have been the result of this, a refund or exchange will not be issued and product will be returned.

After 15 days from your receipt of merchandise, we cannot accept returns for any reason.

If a package arrives damaged, save all packing materials and contact us immediately. We must be notified within 5 business days of receipt. We are not responsible for damaged items reported beyond this timeframe.

Orders that were shipped to you with free shipping will have our standard shipping charge deducted from the credit of your return. Please note that shipping/handling and gift wrapping charges are NOT refundable.

 

Restocking fees
Soul Shack Clothing reserves the right to apply restocking fees on certain items. In the off-chance that there is a restocking fee it will be listed in the product description. The restocking fee will be deducted from your refund.

 

Return Merchandise Process
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Step #1: Email us at r.....@soulshackclothing.com to get a Return Authorization Number.

In your request you must include:
1) Order Number (you can get from packing slip or invoice)
2) Date of order (remember it must be within 15 days of your return request)
3) Quantity
4) Item Number or Sku
5) Reason for the return
6) Your phone number
7) Your full name
8) Your ship to (and bill to address if different)
9) Your email address

Step #2: A Return Authorization Number will be emailed to you. If we have questions, one of our customer services representatives will contact you.

Step #3: Write your return authorization number(s) on the packing slip, circle the items you're returning, and include this slip in the box along with the items and their original packing material, tags etc. Additionally, write the Return Authorization Number on the OUTSIDE of the top of the shipping box.

Note - Soul Shack Clothing will not process any returns that are received without a Return Authorization Number written on the outside of the shipping box.

Step #4: Please ship the product back to us via UPS, FedEx, or USPS. Remember, we can only credit you for items received back in our warehouse, so use a reliable shipper.

Ship to:
Soul Shack Clothing
Attn: Returns Department
12335 Santa Monica Blvd.,
Suite 103
Los Angeles, CA 90025

Be sure to write your return authorization number on the packing slip and place this important paperwork inside the package. You are responsible for the cost of return shipping unless the return/exchange was the result of our error. We cannot reimburse return shipping charges, so please contact us prior to mailing back a damaged or incorrect item.

Step #5: We will send you a confirmation email when we receive the package with credit information. Please keep in mind that we process your children's clothing and baby clothing returns quickly but it can take 4 weeks for a return to be credited on your credit card statement depending on your credit card issuing bank.

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